The company took up the measure - which it committed to for at least three years in the UK - as part of a voluntary agreement with the country's Competition and Markets Authority (CMA). Microsoft told The Verge it will roll them out globally in the near future. The change will apply to UK consumers at first. If those people keep forking over cash every month without using their memberships for another 12 consecutive months, Microsoft will eventually stop taking payments. It'll tell them how to stop their payments if they want to opt out. The company will get in touch with people who are paying for an Xbox Live Gold or Game Pass subscription but haven't used it for at least a year. As part of broader changes to Xbox Live Gold and Game Pass in the UK, the company says it will cancel subscriptions that have long lain dormant.

With that in mind, Microsoft is tackling the issue of inactive Game Pass memberships. To see our complete cancellation policy, see Microsoft Store Terms of Sale.It's all too easy for some folks to sign up for a service, pay a subscription fee every month and forget all about it. If you need to change how you're paying for your subscription, see Change the payment method for a Microsoft subscription. To fix any issues, go to Payment options on your Microsoft account dashboard. If it does, we'll let you know when you arrive at Services & subscriptions. If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else.Ĭheck if a payment method needs to be updated. Make sure you're signed in with the same Microsoft account you used to purchase your subscription. If you don't see Manage on your Services & subscriptions page, and can't cancel or turn off recurring billing, try the following: Troubleshoot issues if you can't cancel your subscription Tip: If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning.

Cancelling game pass xbox